Privacy Policy

🔒 PRIVACY POLICY — VELVET IVY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from velvetivy.online, operated by Velvet Ivy, located at 625 W Adams St, Chicago, IL 60661, United States.

PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type

  • IP address

  • Time zone

  • Cookies installed on your device

As you browse, we also collect:

  • Pages or products you view

  • Websites or search terms that referred you

  • How you interact with the Site

We refer to this as Device Information.

We collect Device Information using technologies such as:

  • Cookies – Data files placed on your device (learn more or disable at http://www.allaboutcookies.org)

  • Log files – Track site actions, IP address, browser type, ISP, referring/exit pages, timestamps

  • Web beacons, tags, pixels – Collect data on browsing behavior

  • Advertising pixels – Including Meta Pixel, TikTok Pixel, and Google Ads Remarketing Tags

Order Information

When you make a purchase or attempt to purchase, we collect:

  • Name

  • Billing address

  • Shipping address

  • Payment information (credit/debit card, PayPal, Shop Pay, Apple Pay, Google Pay)

  • Email address

  • Phone number

Additional Information Collected

We may also collect:

  • Customer support messages

  • Survey responses

  • Marketing preferences

“Personal Information” refers to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use Order Information to:

  • Fulfill your orders (payment processing, shipping, confirmations)

  • Communicate with you

  • Screen for potential risk or fraud

  • Provide marketing and product information when in line with your preferences

We use Device Information to:

  • Improve and optimize our Site

  • Assess performance of marketing and advertising campaigns

  • Detect fraud or suspicious activity

We may also use Device Information for:

  • Analytics

  • Retargeting campaigns

  • Personalized advertising on platforms such as TikTok, Google, and Meta

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us operate our business:

We may also share information to comply with laws, respond to subpoenas, and protect our legal rights.

BEHAVIORAL ADVERTISING

We use your Personal Information to show targeted ads through:

  • TikTok Ads

  • Meta Ads (Facebook/Instagram)

  • Google Ads

  • Other digital advertising partners

Opt-out options:

You can also opt out through the Digital Advertising Alliance:
http://optout.aboutads.info/

DO NOT TRACK

We do not alter our data collection practices when receiving a Do Not Track signal.

DATA RETENTION

We store your Order Information unless and until you request deletion.

CHANGES

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.

YOUR RIGHTS (US & INTERNATIONAL CUSTOMERS)

Depending on your location, you may have rights to:

  • Access your personal information

  • Correct or update information

  • Request deletion

  • Withdraw consent

To exercise your rights, contact us at: contact@velvetivy.com

CONTACT US

For questions or complaints regarding privacy, contact us by email at:
📧 contact@velvetivy.com

Or by mail:
Velvet Ivy
625 W Adams St, Chicago, IL 60661, United States

GOVERNING LAW

This Privacy Policy is governed by the laws of the United States, specifically the laws of the State of Illinois.