Shipping Info

SHIPPING METHODS & CHARGES

Your order will be shipped to the address provided at checkout, according to the shipping method selected:

PLEASE NOTE

• Shipping time frames do not include production/processing time.

• Processing time is 1 business day.

• Estimated shipping times depend on the method selected and may be affected by carrier delays, customs, or weather conditions.

• Some products may have longer production times; these are listed on their product pages and during checkout.

• All packages are fully insured.

Express shipments require a customer signature upon delivery.

We also provide free international shipping to many countries.

Customers are responsible for any customs fees, duties, or taxes applied to international shipments. VelvetIvy has no control over these charges.

ADDRESS INFORMATION

It is the customer’s responsibility to provide a complete and accurate shipping address.
If your shipping and billing addresses differ, please specify this during checkout.

SHIPPING NOTIFICATION

When your order ships, you will receive a Shipping Notification Email.
This email includes:

• Your Order ID

• A link or number to track your shipment

• The date of shipment

If you do not receive tracking information after your order ships, please contact us at contact@velvetivy.com.

ESTIMATED SHIPPING

Estimated delivery dates are based on business days and do not include weekends or holidays.
Special or custom orders may require additional processing time.

OUR GUARANTEE

• 100% Money-Back Guarantee

• Fast Shipping

• Secure Checkout via PayPal, Visa, MasterCard

We take pride in offering high-quality products. If you are not satisfied with your purchase for any reason, we will do everything we can to ensure you are 100% satisfied.