TRACK YOUR ORDER — VELVET IVY

Do you ship worldwide?

Yes — we ship worldwide.
Exceptions: Cuba, Iran, Ukraine, North Korea, Sudan, and Syria.

We offer free domestic and international shipping on all orders, always with tracking. We want your experience to be smooth and transparent — just the way it should be.

Shipping & Processing Times

Standard Shipping Times

• USA & Canada: 3–7 business days

• Oceania: 3–7 business days

• Europe: 3–7 business days

• Latin America: 5–10 business days

• Other Countries: 7–15 business days

Order Processing Time:
We take 1 business day to process your order after payment is confirmed.

Where can I find my tracking number?

After your order has been shipped, you will automatically receive a notification email containing your tracking number.

If you have not received your tracking number — or if it’s not working — don’t worry.
Simply contact us and we will resolve it quickly.

For assistance, email us at:
📧 contact@velvetivy.com

Unexpected Delays

In some cases, delivery may take longer than the standard shipping times listed above.
Most delays are caused by international customs processing, which is outside our control.

If your package is taking longer than expected, please contact us — we will gladly assist you and help resolve any issue.